Our Values
Our Values
Beliefs
We believe in family, training, community and doing business the right way.
Vision
To be the standout real estate agency of choice for the people of the Perth Hills.
Mission
To be transparent in everything we do — so we don’t just create lifelong clients, but lifelong relationships.
We continually ask ourselves one question: “Would our clients recommend us?” Our number one goal is to get a yes.
How Can We Best Serve You Today?
We’re here to serve our clients and the communities we live and work in. Get that right, and everything else follows.
Company values
1 – It’s all about you, and it’s not just talk
Naked was built on transparency, with our clients and with each other. Without satisfied clients we’re nobody — they’re the whole reason we’re in business. We work to a simple rule: it has to be a win for the client, a win for us, and a fair deal all round, or there’s no deal.
- Best Price Guarantee — before you list, we put a price range in writing. If we don’t achieve the bottom of that range, we charge you only half our quoted commission. You know your worst-case scenario on day one, not weeks into a long contract.
- Best Service Guarantee — if at any stage while we’re marketing your home you’re not entirely satisfied with our service, you can cancel the listing, no questions asked and noselling fee. You cover only the marketing already spent.
You don’t have to take our word for how good we are. You can hold us to it, in writing.
2 – We deliver the truth
We won’t tell you what you want to hear because it’s the easy way out. We tell you what you need to hear. We aim to get you the best possible result, and if a result isn’t achievable, we’ll say so plainly. Real estate has a reputation for over-promising and under-delivering for a reason, and we’d rather walk away than work on unrealistic terms that leave everyone disappointed. Lifelong clients come from honest, genuine results, not easy promises.
3 – We dare to be different
We think differently, and it’s how we stay ahead. Genuine experience and real relationships create lifelong clients — there’s no quick buck in real estate. Much like a trusted family doctor, we want to be your family real estate agent for the long term, earning your trust and respect rather than settling for the status quo. Being truthful is the only way we’ll operate. To mislead anyone would be foolish.
4 – Communication and Being Real
We work at our communication constantly. Keeping clients and our team up to date — on
feedback, on issues, on exactly where things stand — is non-negotiable. Most conflict
comes from miscommunication and assumptions made without asking, and we work hard to remove that. We don’t hide behind anyone. We stay accountable, because accountability and communication go hand in hand.
5 – Enthusiasm to Exceed
Enthusiasm, determination and genuine care are what get us out of bed and drive us to do
better — for our clients, our families and our community. We don’t accept “it can’t be done” easily. With the right effort and commitment, far more is possible than most people expect.